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Effective Date: July 3, 2026

P&L Pest and Bird Control (\"Company,\" \"we,\" \"our,\" or \"us\") respects your privacy and is committed to protecting the personal information you provide when you use our services or communicate with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

Business Information

P&L Pest and Bird Control

Phone: (832)931-7806

Email: plwildlifeandpestcontrol@gmail.com

Information We Collect

We may collect the following information when you contact us, request services, or communicate with us:

Name
Phone number
Email address
Service address
Billing information
Appointment history
Service history
Photos or information you voluntarily provide regarding pest or bird issues
Communications by phone, email, or SMS text message

How We Use Your Information

We use your information to:

Schedule and confirm appointments
Provide pest and bird control services
Prepare estimates and invoices
Process payments
Respond to customer inquiries
Send appointment reminders and service updates
Improve our customer service and operations
Comply with legal obligations

SMS/Text Messaging

By providing your mobile phone number, you consent to receive text messages from P&L Pest and Bird Control regarding:

Appointment confirmations
Appointment reminders
Service updates
Scheduling changes
Estimates
Invoices
Customer support

Message frequency varies depending on your service requests and appointments.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us using the phone number or email listed above.

Information Sharing

We do not sell, rent, or share your personal information with third parties or affiliates for their marketing purposes.

We may share your information only when necessary to:

Process payments through secure payment providers
Operate scheduling or customer management software
Comply with legal requirements
Protect our legal rights or prevent fraud

SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to customer information is limited to authorized personnel who require it to perform their job responsibilities.

Data Retention

We retain customer information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your contact information
Request deletion of your personal information where permitted by law
Withdraw consent for SMS communications by replying STOP\n

To exercise these rights, please contact us using the information provided above.

Third-Party Services

Our website or business operations may use trusted third-party providers for scheduling, payment processing, website hosting, or communication services. These providers are permitted to use your information only as necessary to perform services on our behalf and are expected to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

P&L Pest and Bird Control

Phone: (832)931-7806

Email: plwildlifeandpestcontrol@gmail.com

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Privacy policy

About us